FAQ’s

Check In: 

4pm ~  option of Early Check In of 1pm (contact us for rates and availability)

Check Out:

11am ~  option of Late Check Out of 1pm (contact us for rates and availability)

Cancellation Policy: 

Cancellation > 30 days prior to checkin is refunded 100% minus a $40 cancellation fee
Cancellation 30 days or less prior to check in date is not eligible for a refund.

We highly recommend for travelers to purchase traveler’s insurance in case of a medical emergency or some other situation they may cover. They can purchase protection through CSA Travel Protection (also known as Generali).

  • What complex are the condos located?
    • The condos are located at the Casa Del Mar complex, located at the corner of 61st and Seawall Blvd! The complex wins awards each year for the care and maintenance they provide!
  • How close is the convention center?
    • Convention center: The property is a short 7 minute (.04 miles) walk down Seawall Blvd. When walking out of the unit (Oceanside), turn and head southwest for .04 miles and the convention center is on your left.
  • How is the parking?
    • Each property comes with two free parking pass that you pick up at the front desk. Spots are not reserved. 
  • Are they elevators and where are they located?
    • There are four elevators; two at the front of the property and two at the rear.
  • Are golf carts allowed on the property?
    • Golf carts are allowed on the property. Golf carts must follow the same rules as vehicles and are not allowed on roads with a speed limit 35mph or greater.
  • Are the pools heated?
    • One pool is heated and the other is not.
  • What do we need to do for checkout?
    • Clean your dishes or put dishes in the dishwasher and start a cycle and when you are leaving take out the trash. No need to checkout at lobby!
  • Can we rent your place out for a month?
    • We only do rentals up to 28 nights per contract with a discount of 5% weekly and up to 20% for multiple weeks, depending on season
  • What are some recommendations for places to eat?
  • How far is the condo from Austin?
    • Roughly 45 minutes
  • Is there boat/trailer parking?
    • Yes, the overflow parking is over by the marina on the far end of the island.
  • What is the parking situation?
    • Two reserved spots within the parking garage.
  • What is the nearest grocery store?
    • “Lowes” (grocery store) is roughly 10 minutes from the condo in Lago Vista.

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