Privacy Policy
Privacy Policy for A Stay Above The Rest
At A Stay Above The Rest (ASATR), accessible at astayabovetherest.com, protecting the privacy of our guests and property owners is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, when we may share it, and your privacy choices.
If you have any questions or need more information regarding our Privacy Policy, please contact us at hello@astayabovetherest.com or (512) 522-5882.
This Policy applies only to information collected online through this website and not to information collected offline or through other channels.
Consent and Opt-In
You can sign up to receive SMS notifications by submitting your contact information through our website, booking form, or by providing your information to our staff in person or over the phone.
By using our website, submitting a contact form, making a booking, or providing your information over the phone or in person, you are voluntarily opting in and providing your consent for A Stay Above The Rest (ASATR) to collect, process, and use your information as described in this Privacy Policy.
When you provide your information—whether online, over the phone, or in person—you acknowledge and agree that:
We may contact you using the contact details provided (including email, phone, and SMS) in order to fulfill your request, manage your account or property, provide customer support, coordinate services, send access instructions, and communicate important operational updates.
You agree to receive service-related notifications via email, phone, or SMS, subject to the message frequency and opt-out instructions below.
You may withdraw your consent or opt out of further communications (including SMS or marketing emails) at any time, as described in this Policy.
Information We Collect
We collect information to provide the best possible vacation rental services to our guests and property owners, including:
Personal identification information (name, email address, phone number)
Booking and reservation details
Payment information (processed securely through third-party providers)
Property access information and guest preferences
Communication records for customer service purposes
Website usage data through cookies and analytics
How We Use Your Information
We use your personal data to:
Communications with vendors/contractors and customer care.
Process and manage your vacation rental bookings
Provide customer support and communicate important booking information
Send property access details and check-in instructions
Improve our services and enhance the guest experience
Comply with legal and regulatory requirements
Send marketing communications (with your consent)
Process your SMS registration and send SMS communications (see SMS/Text Messaging below)
Vendor and contractor appointment scheduling and communications
Homeowner communications
Use and Sharing of Consumer Data
We use your personal data only to provide and improve our services, process your SMS registration, and communicate with you. We do not share your personal data with third parties, except as strictly required by law.
Data Sharing Restrictions
We do not share your personal or mobile information with third parties for marketing or promotional purposes under any circumstances. Data sharing is strictly limited to what is necessary for providing our services and fulfilling legal obligations.
Prohibition on Data Transfer
We do not transfer your personal data to any external organizations under any circumstances, including with your consent.
We implement strict policies and security measures to prevent unauthorized sharing or disclosure of your data.
SMS/Text Messaging
To keep you informed and provide important updates, we may send text (SMS) messages related to your stay.
Types of SMS Messages: You may receive booking confirmations, check-in instructions, and important updates via SMS.
No Marketing/Promotional Texts for Verbal Opt-In: If you verbally opt in (over the phone or in person), you will not receive marketing or promotional SMS messages. All messages will be strictly operational or service-related.
Message Frequency: Message frequency is generally no more than once per week, except for communications related to active bookings or urgent guest needs, where frequency may increase as necessary to ensure timely responses and service delivery.
Message and Data Rates: Message and data rates may apply based on your mobile carrier plan.
Opt-Out: You can opt out of SMS messages at any time by replying "STOP" to any message.
Help: For assistance regarding text messages, reply "HELP" or contact us at hello@astayabovetherest.com.
Information Sharing
We may share your information only as necessary to provide our services or to comply with legal requirements, for example:
With property owners, limited to what is necessary for your stay
With third-party booking platforms (such as Airbnb, VRBO, etc.)
With service providers who assist us in our operations (e.g., payment processors), under strict confidentiality agreements
With legal authorities if required by law
We never share your data for marketing or promotional purposes and never transfer your personal data to external organizations under any circumstances.
Data Security
We implement appropriate and strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, and regularly review our practices for your continued protection.
Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal requirements)
Opt-out of marketing and SMS communications
Contact Us:
Contact Us: If you have questions or want to discuss your privacy or SMS communications, please email us at hello@astayabovetherest.com or call (512) 522-5882.
Address: 1310 Ranch Road 620 S, Austin, TX 78734
Updates
This Privacy Policy may be updated periodically. We will notify you of any significant changes by posting the new policy on this website.
Last updated: August 18, 2025