About Us

From One Galveston Condo to $100M+ in Managed Properties

Our Results Speak for Themselves:

• Serving 10,000+ guests annually with 4.9/5 satisfaction

• 2-minute average response time (industry average: 2+ hours)

• 85%+ average occupancy rates

• 30-50% revenue increases for new properties within 90 days

• Properties managed across multiple states (maintaining our satisfaction rating)

Our Story

It all began with a family's vision of excellence. Co-founders Janis, Bill, and their daughter Katie saw an opportunity to revolutionize vacation rental management by diverging from the industry's standard "big box" approach. Starting with a single beachfront condo in Galveston, Texas in 2015, they created a new standard in luxury vacation experiences.

What began in a family kitchen has evolved into a thriving enterprise spanning many states, delivering unparalleled guest experiences and record-breaking revenues. Under Janis's full-time leadership as CEO, ASATR has grown from that single property to managing 100+ premium vacation rentals across multiple states. Today, while Bill continues to oversee financial operations and Katie manages rates and revenue optimization, we've maintained our commitment to family values and exceptional guest experiences that set us apart.

Our Mission & Vision

Our Mission: To provide exceptional vacation experiences through personalized service, uncompromising quality, and a commitment to innovation. We strive to empower our team and guests, ensuring every stay is above the rest through integrity, teamwork, and a relentless drive to exceed expectations.

Our Vision: To be the leading provider of unforgettable vacation experiences, setting the standard for hospitality through innovation, integrity, and a relentless focus on exceeding guest expectations. We envision a future where every stay reflects our unwavering commitment to quality and our empowered team consistently delivers service that is truly "above the rest."

Our Approach

We pride ourselves on dependability, professionalism, and an unwavering commitment to guest satisfaction. Every property in our portfolio undergoes rigorous quality assurance, featuring:

• Premium furnishings and interior design – Each space is thoughtfully curated for comfort and style

• Standardized luxury linens and towels – Consistent quality across all properties

• Comprehensive property maintenance – Proactive care to ensure everything is perfect

• 24/7 guest support with 2-minute average response time

• 4.9/5 guest satisfaction rating – Proof of our commitment to excellence

Our Comprehensive Services

For Property Owners:

Complete property management and marketing

Interior design services from enhancement to full furnishing

Dynamic pricing and revenue optimization

Regular property inspections and maintenance coordination

For Guests:

Curated luxury vacation experiences

Instant communication and support

Premium amenities and thoughtful touches

Seamless check-in with smart lock technology

Our Team

Our success is built on the strength of our dedicated team. From our founding family to our professional staff, each member brings unique expertise and unwavering commitment to excellence.

Leadership Team:

• Janis Higgins, CEO & Founder

• Bill Higgins, Co-Founder & Financial Operations

• Katie Higgins, Co-Founder & Rates/Revenue Management

• Lauren Torres, Director of Finance & Compliance

Management Team:

• Angela - Property Operations Manager

• Michele - Design and Systems Manager

Operations Team:

• Meg - Senior Operations Lead

• Cassidy - Operations & Training Lead

• Savannah - Operations Specialist

• Shanna - Guest Experience & Accounting Specialist

• Izzy - Guest Experience Representative

We create a nurturing environment where contributions are recognized and celebrated, fostering innovation and exceptional service that sets us apart in the vacation rental industry.

Looking Ahead

As we continue to grow, our commitment to innovation remains steadfast. We're investing in advanced property management technologies, enhanced guest communication systems, data-driven pricing strategies, expanded market presence, and continuous team development and training.

Current Locations

• Central Texas – Lake Travis, Austin, Lakeway, Georgetown, Spicewood

• Galveston, Texas – Beachfront condos with direct beach access

• New Bern, North Carolina – Historic charm and waterfront beauty

• Montana (Yellowstone) – Mountain retreats near America's first national park

• Ruidoso, New Mexico – High-altitude getaways and outdoor adventures

"Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution." - Aristotle

Ready to experience the ASATR difference?

Whether you're a property owner seeking exceptional management or a guest looking for your next unforgettable stay, we're here to exceed your expectations.

Contact us today: hello@astayabovetherest.com | (512) 387-5866

Transforming Luxury Vacation Rentals since 2015